Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.
Local government are ideally placed to build their economic future and engage their communities through collaboration. Warwickshire County Council has done just that over a series of recent projects that 31ten have supported on.
We have worked on a number of delivery and partnership arrangements over the last 15 years and have seen a lot of successful arrangements as well as a fair share that have experienced difficulties. So how do you develop arrangements that deliver on what they promise and stand the test of time?
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