Data Management & Architecture

2002 called and they want their landline back: Understanding the true customer services costs

At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…

March 17, 2025
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The Dos & Don’ts of migrating data to the cloud

From legacy systems to digital de-railing, Paul lays out the dos and don’ts of data migration.

May 19, 2021
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