Privacy policy

31ten Privacy Notice

Last updated: 30th January 2025

ICO Registration Number: ZB372382

1. Introduction

At 31ten Consulting, we take your privacy seriously. We are committed to protecting your personal data and being transparent about how we use it. This notice explains what information we collect, why we collect it, how we use it, and your rights under data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Who We Are

31ten Consulting Ltd (“we”, “our”, “us”) is a specialist consultancy focused on public sector transformation. As a data controller, we determine how and why we process personal data.

Company Name: 31ten Consulting Ltd
Registered Address: Ground Floor Apex Yard, 25–35 Long Lane, London, SE1 4PL
Email: info@31tenconsulting.co.uk
Phone: +44 7395 375692
Data Protection Officer: Amer Karia (dpo@31tenconsulting.co.uk)

3. The Personal Data We Collect

The types of personal data we collect depend on your relationship with us. This may include:

Clients & Business Contacts – Name, job title, business email, phone number, and project-related details.
Website Visitors – IP address, browser type, cookie data, and user behaviour on our site.
Marketing & Communications – Email address, preferences, and interactions with our marketing content.
Job Applicants – CVs, employment history, and references.

4. How We Collect Your Data

We collect data in several ways, including:

Direct interactions – When you contact us, work with us, or apply for a role.
Website usage – Through cookies, analytics, and contact forms.
Third-party sources – Such as business partners or recruitment agencies.

5. Why We Use Your Data

We process personal data for specific purposes, always ensuring we have a legal basis for doing so.

Purpose	Legal Basis
Providing consultancy services	Contractual necessity
Managing client relationships	Legitimate interests
Responding to enquiries	Legitimate interests
Marketing (e.g. newsletters, events)	Consent (where required) / Legitimate interests
Recruitment & hiring	Contractual necessity / Legitimate interests
Website analytics & cookies	Consent (for non-essential cookies) / Legitimate interests

We never sell your data, and we only process it for legitimate business reasons.

6. Sharing Your Data

We may share your data with trusted third parties, such as:

Service providers for IT, cloud storage, and website hosting.
Business partners where collaboration is needed for project delivery.
Regulatory authorities if legally required.

If we transfer data outside the UK, we ensure the appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs).

7. How Long We Keep Your Data

We only keep your data for as long as necessary:

Client data – Retained for 6 years after project completion, unless otherwise agreed and documented.
Marketing data – Kept until you opt out.
Recruitment data – Stored for 12 months unless hired.

Once data is no longer needed, we securely delete it.

8. Keeping Your Data Safe

We have strong security measures in place, including:

Encryption and secure storage.
Restricted access to personal data.
Regular security audits and staff training.

9. Your Rights

Under UK GDPR, you have the right to:

Request access to your data.
Ask us to correct or delete your data.
Withdraw consent (where applicable).
Object to processing or request data portability.

To exercise these rights, email dpo@31tenconsulting.co.uk. If you’re not satisfied with our response, you can contact the ICO at www.ico.org.uk.

10. Cookies & Tracking

We use cookies on our website to enhance your experience. Some are essential, while others help us analyse website traffic. You can manage your preferences via our cookie settings.