Empowering people,
We believe that places are powered by people
Great public services are key to shaping successful places. Great places empower their people to create vibrant economies and healthy communities.
Local public systems are complex and interconnected, but each piece of the puzzle provides a unique opportunity to create meaningful change.
We understand how to navigate this landscape, whilst championing collaboration, growth and innovation.
Together we can shape thriving, resilient places for people to live, work and learn.
Our projects
Our insights
LGR: How to develop a compelling case for unitary local government
Once the dust has settled, it will be essential to plan for regular progress reviews to ensure success. How are former LEP functions delivering against the local vision agreed in planning for integration?
The Future of Finance: In Conversation with Kathy Freeman
Kathy Freeman is currently the Strategic Director of Resources and S151 officer for Havering Council, an outer London Borough with significant financial challenges, resulting from an outdated funding formula that has failed to keep pace with the Borough’s fast-changing demographic profile. Kathy is supporting the Council to achieve medium-term financial sustainability, leading on discussions with…
Customer, Digital & Technology
Data & Financial Modelling
Data Management & Architecture
Local Government
2002 called and they want their landline back: Understanding the true customer services costs
At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…
The Future of Finance: In Conversation with Paul Clarke
Paul Clarke started his career as a 16-year-old apprentice at Blackpool Council, spending a total of 14 years there. Paul was Deputy Section 151, leading on the insourcing of the Finance team in Barnet. Now at Islington, where he has been for the past four years, Paul is the Director of Finance. Paul’s passions lay…
-
LGR: How to develop a compelling case for unitary local government
2 weeks ago -
The Future of Finance: In Conversation with Kathy Freeman
3 weeks ago -
2002 called and they want their landline back: Understanding the true customer services costs
1 month ago -
The Future of Finance: In Conversation with Paul Clarke
1 month ago
What they say
31ten has supported CCR by providing commercial support and capacity as we assess a wide range of investment opportunities. There overall approach has supported the financial, commercial and governance processes has helped us to further develop a well-structured, thorough and robust Business Case approach to support our investments. Their quality of output, flexibility and ability to talk to a wide range of stakeholders and has supported us in assessing over £300 million of opportunities so far.
Rhys Thomas
Chief Operating Officer, Cardiff Capital RegionThey integrated well with the team, developing strong relationships and networks, whilst remaining objective and a supportive and an effective critical friend. They have a deep understanding of the local government sector, its partners, and the dynamics. They bring a strong blend of knowledge, ideas and experience and can tailor and adapt their approach to the council’s requirements.
Anisa Darr
Executive Director of Strategy & Resources, London Borough of Barnet31ten have been instrumental to the delivery of this project. We worked brilliantly together as a team and I have complete trust in every single person at 31ten. I really appreciated their proactivity and I don’t think we could have achieved this massive shift without them!
Caroline Harper
Managing Director, Be First Regeneration[31ten's] challenge was always constructive, evidence-based and despite in some cases being difficult to hear, framed in such a way as to motivate and inspire commitment to the actions required. [31ten] are experts in their field. They have the unique skill of being able to explain theoretical management models but more importantly, adjust, translate and apply them in practice.
