Strategy & Transformation

Kev Bland is an experienced transformation specialist with significant experience across numerous sectors, including local government, healthcare, facilities management, service, manufacturing, engineering, and defence. Kev is passionate about operational excellence, Lean, strategy, operating model design, change management, and people development. Kev is known for his ability to solve problems and build trusted relationships throughout organisations….

Amplifying the mission and maximising the impact of Bristol-based charity Borderlands, supporting refugees and asylum seekers in the local community.

Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.

Maggie Kufeldt runs through our main takeaways from the recently published adult social care reform white paper – People at the Heart of Care.

Deploying a modern, cloud-based application can transform both the way a service works and the experience that their customers and residents receive. As organisations like Be First start moving applications and infrastructure to the cloud, benefits start being realised immediately.

Heartflood’s Chris Gregory talks through our recent support provided to Croydon Council, in supporting the recovery of a range of town and local centres as part of the government and ERDF Reopening High Streets Safely and Welcome Back funding streams.

From legacy systems to digital de-railing, Paul lays out the dos and don’ts of data migration.

Achieving great customer experience is challenging in local government. But it is possible to improve the experience.