Strategy & Transformation

A marketing strategy with meaningful impact – Delivering social value in Bristol

Amplifying the mission and maximising the impact of Bristol-based charity Borderlands, supporting refugees and asylum seekers in the local community.

January 31, 2023
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7 best practices for Customer Operating Models

Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.

November 23, 2022
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People at the Heart of Care – time to make the rhetoric a reality

Maggie Kufeldt runs through our main takeaways from the recently published adult social care reform white paper – People at the Heart of Care.

March 14, 2022
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5 benefits of cloud-based applications to public sector organisations

Deploying a modern, cloud-based application can transform both the way a service works and the experience that their customers and residents receive. As organisations like Be First start moving applications and infrastructure to the cloud, benefits start being realised immediately.

August 26, 2021
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Reopening high streets and helping local economies build back better

Heartflood’s Chris Gregory talks through our recent support provided to Croydon Council, in supporting the recovery of a range of town and local centres as part of the government and ERDF Reopening High Streets Safely and Welcome Back funding streams.

August 4, 2021
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The Dos & Don’ts of migrating data to the cloud

From legacy systems to digital de-railing, Paul lays out the dos and don’ts of data migration.

May 19, 2021
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7 key trends in customer contact management in local government

Achieving great customer experience is challenging in local government. But it is possible to improve the experience.

November 9, 2018
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