Customer, Digital & Technology
2002 called and they want their landline back: Understanding the true customer services costs
At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…
Introducing Vestega, the tech company innovating land & property investment
Vestega – a 31ten-backed initiative – is a company using data innovation to optimise land and property investments.
7 best practices for Customer Operating Models
Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.
5 benefits of cloud-based applications to public sector organisations
Deploying a modern, cloud-based application can transform both the way a service works and the experience that their customers and residents receive. As organisations like Be First start moving applications and infrastructure to the cloud, benefits start being realised immediately.
The Dos & Don’ts of migrating data to the cloud
From legacy systems to digital de-railing, Paul lays out the dos and don’ts of data migration.