Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.
Deploying a modern, cloud-based application can transform both the way a service works and the experience that their customers and residents receive. As organisations like Be First start moving applications and infrastructure to the cloud, benefits start being realised immediately.