Organisational design & operating models
Why your back office should be front of mind
Enabling services, core functions, support services – whatever you call them – if you haven’t reviewed and redesigned this part of your organisation since the pandemic, you’re likely missing a trick. Our experience tells us you could be carrying 20% cost inefficiency. At the risk of stating the obvious, the public sector operating environment has…
3 things I have learned designing operating models
Kev Bland is an experienced transformation specialist with significant experience across numerous sectors, including local government, healthcare, facilities management, service, manufacturing, engineering, and defence. Kev is passionate about operational excellence, Lean, strategy, operating model design, change management, and people development. Kev is known for his ability to solve problems and build trusted relationships throughout organisations….
7 best practices for Customer Operating Models
Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.