Organisational design & operating models

Kev Bland is an experienced transformation specialist with significant experience across numerous sectors, including local government, healthcare, facilities management, service, manufacturing, engineering, and defence. Kev is passionate about operational excellence, Lean, strategy, operating model design, change management, and people development. Kev is known for his ability to solve problems and build trusted relationships throughout organisations….

Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.