Over the past 5 years, 31ten has built a reputation for transforming the way local government delivers customer fulfilment. In this article, we have summarised our ‘best practice’ approach to transforming customer contact to seven key principles.
Local government are ideally placed to build their economic future and engage their communities through collaboration. Warwickshire County Council has done just that over a series of recent projects that 31ten have supported on.
We have worked on a number of delivery and partnership arrangements over the last 15 years and have seen a lot of successful arrangements as well as a fair share that have experienced difficulties. So how do you develop arrangements that deliver on what they promise and stand the test of time?
Deploying a modern, cloud-based application can transform both the way a service works and the experience that their customers and residents receive. As organisations like Be First start moving applications and infrastructure to the cloud, benefits start being realised immediately.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.