Target Operating Models
With a £4 billion funding gap, local government needs to think differently to deliver services effectively.
We work alongside your team to design a target operating model capable of delivering against growing pressures, from complex customer needs to national policy.
We’ll conduct a detailed review to understand practices in your current operating model and use it to inform the development of a future model that can generate the necessary change across your organisation.
Working with your stakeholders, we identify key constraints and opportunities and develop efficient work processes that lower costs and improve overall performance without compromising service quality.
Our collaborative approach means your mission is ours. We’ll provide as much or as little support as you need – from being a critical friend and providing specialist advice to running workstreams within your programme.
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Getting senior stakeholder buy-in for this work was critical and the 31ten team played a key role in doing this by articulating a clear story and journey to really help bring people along with us, rather than presenting it as 'big bang' change. What the team has come up with feels tangible and usable, and with approval from our CLT we are now progressing with all of the outputs and recommendations.
Nikki Neal
Commercial Transformation Programme Director – Surrey County Council
We have benefited from 31ten’s openness and honesty in terms of their approach; their total commitment to pragmatic solutions; and real sense to developing a relationship of collaboration and trust.
Joanna Ruffle, Southend-on-Sea City Council
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