Helping Haringey Council Prepare for ERP Procurement and Implementation
Enterprise Resource Planning (ERP) programmes represent one of the largest and most complex transformation investments undertaken by local authorities. Success depends not only on selecting the right technology, but on entering procurement with clear governance, robust commercial thinking and a well-prepared organisation.
Haringey Council engaged 31ten to provide client-side programme leadership and specialist advisory support, helping establish the foundations required to progress confidently into procurement while ensuring ownership and decision-making remained firmly with the Council.
Our approach
Working as part of a blended programme team, 31ten provided programme leadership, commercial and technical expertise across a focused 14-week engagement.
Key areas of support included:
- Leading the strategic options appraisal.
- Developing a Green Book-compliant Full Business Case.
- Building a 10-year Total Cost of Ownership.
- Supporting the procurement strategy and commercial approach.
- Strengthening programme governance and controls.
- Baselining functional and non-functional requirements.
- Completing organisational change readiness assessments.
- Establishing implementation readiness activities.
Key deliverables
| Area | Outcome |
| Business Case | Green Book-compliant Full Business Case developed. |
| Options Appraisal | Strategic, commercial and technical options assessed. |
| Financial Planning | 10-year Total Cost of Ownership completed. |
| Requirements | Functional and non-functional requirements baselined. |
| Procurement | Procurement strategy, commercial principles and route to market established. |
| Governance | Programme governance, PMO and assurance strengthened. |
| Change Readiness | Organisational readiness assessed to support implementation planning. |
Key Outcomes
Within 14 weeks, the programme had established the strategic and governance foundations required to move confidently towards procurement.
The Council now has:
- An approved strategic direction.
- A robust business case.
- A defined procurement strategy.
- Strengthened governance and programme controls.
- A clear roadmap into procurement and implementation readiness.
Rather than focusing solely on procurement, the programme has also established the governance, organisational capability and delivery approach needed to support successful implementation following contract award.
The best ERP programmes don't start with technology—they start with getting the client organisation ready. By working alongside Haringey as an intelligent client partner, we've helped establish the foundations that will support not just a successful procurement, but a successful implementation. We're excited to continue supporting the Council through the next phase of its transformation journey.
Drew Massey
Programme Manager, 31ten
Looking ahead
Following Cabinet approval, the programme is now entering Procurement and Implementation Readiness.
31ten continues to support Haringey in a client-side programme leadership role, helping to:
- Shape the procurement and evaluation approach.
- Prepare the organisation for implementation.
- Strengthen programme governance and delivery assurance.
- Provide enterprise architecture and intelligent client capability.
- Support mobilisation planning ahead of Systems Integrator appointment.
By maintaining strong client-side capability throughout procurement and into implementation, the Council is investing in the governance, leadership and organisational readiness needed to maximise the success of one of its most significant transformation programmes.
