Data & Financial Modelling

2002 called and they want their landline back: Understanding the true customer services costs

At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…

March 18, 2025
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Introducing Vestega, the tech company innovating land & property investment

Vestega – a 31ten-backed initiative – is a company using data innovation to optimise land and property investments.

March 2, 2023
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The UK housing market in a post COVID-19 world: will history repeat itself?

Our Director, Gary O’Connell, and Consultant, Ivan Brodrick, consider the impact of COVID-19 on the housing market by looking at historic pandemics and economic recessions.

June 16, 2020
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What is ‘truly affordable housing’?

We have been working with local authorities that want to bring a commitment to deliver truly affordable housing into their Housing Strategy. But what does ‘truly affordable housing’ mean?

December 10, 2018
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Scrapping the HRA cap is an opportunity for housing companies

Andy Pack tells Room 151 his views on the Government’s announcement to scrap the HRA cap.

October 4, 2018
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