Data & Financial Modelling
2002 called and they want their landline back: Understanding the true customer services costs
At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…
Introducing Vestega, the tech company innovating land & property investment
Vestega – a 31ten-backed initiative – is a company using data innovation to optimise land and property investments.
The UK housing market in a post COVID-19 world: will history repeat itself?
Our Director, Gary O’Connell, and Consultant, Ivan Brodrick, consider the impact of COVID-19 on the housing market by looking at historic pandemics and economic recessions.
What is ‘truly affordable housing’?
We have been working with local authorities that want to bring a commitment to deliver truly affordable housing into their Housing Strategy. But what does ‘truly affordable housing’ mean?
Scrapping the HRA cap is an opportunity for housing companies
Andy Pack tells Room 151 his views on the Government’s announcement to scrap the HRA cap.