Waltham Forest had been significantly impacted by the COVID-19 pandemic; it had affected their residents, communities, and how they deliver their services, and the scale of the financial challenge they are facing. 31ten worked with Waltham Forest’s People directorate to develop a programme of work for the Social Care Innovation Unit. The aim of the unit is to strengthen Waltham Forest’s focus on innovation to support and improve the delivery of highly complex and demanding social care and allied services, whilst also addressing the financial challenges faced by the social care system in Waltham Forest.
We worked with Council and NHS stakeholders to undertake an initial review of current activity, establishing a picture of work in train, barriers to success and risk tolerance of services. Together with Waltham Forest colleagues, we led on the development of a longlist of cost mitigation, change and innovation opportunities. We shared the opportunities at a Challenge Panel which included partner organisations and service leads to enable Waltham Forest to feedback on the longlist and establish priority areas.
This was followed up by a series of workshops with directors and service leads to refine the opportunities, alongside financial and demand modelling to build an evidence base for the programme. We worked with the People Leadership Team to identify key opportunity areas for innovation and to drive efficiencies. We worked closely with PLT to build consensus around the opportunity areas and formed these into cases for change.