31ten was commissioned to produce a prototype self-assessment tool for digital working in adult social care: What Good Looks Like (WGLL). We worked with the existing framework to define functionality and how the existing structure and content of 56 statements should work.
Partners in Care and Health (PCH) is a collaboration between the Local Government Association (LGA) and Association of Directors of Adult Social Services (ADASS) to support councils in how they improve Adult Social Care and Public Health services.
Digital working in adult social care: What Good Looks Like (WGLL), published by NHS England and the Department of Health and Social Care, is a thematic framework for harnessing the potential of technology in care. It sets out a series of statements that identify what good digital working and use of technology looks like in care settings.
PCH was tasked with developing the statements that refer to councils into a useful and usable self-development tool for councils. PCH commissioned 31Ten to transform the WGLL framework into a self-assessment tool and supporting content to be moved onto a digital platform for councils to use.
We took a user-centred, iterative approach to developing a prototype self-assessment tool. In the first phase, we carried out interviews and an interactive workshop with officers from councils across the country to investigate our key lines of enquiry:
We took user insights and began to develop content, which we tested in a follow-up workshop. We iterated content based on feedback and developed a version 1 prototype, which we tested in detail with several councils; officers used the prototype to conduct a ‘mock’ self-assessment and provided feedback on usability in a third workshop. The content was then iterated again, and we developed a final prototype tool.
To further the successful embedding of the tool, we worked with stakeholders to develop supporting documentation: