Data Management & Architecture

Foundations for the Future: The Digital Decisions throughout LGR
LGR offers once-in-a-generation digital opportunities, but tackling the risks is crucial Local government reorganisation is often framed in structural terms. Which councils combine, which boundaries change, who leads the new authorities, what the constitution looks like. All important. But if you want new organisations to feel coherent to residents and staff, the conversation quickly becomes...
March 5, 2026
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2002 called and they want their landline back: Understanding the true customer services costs

At 31ten, we have helped our clients to understand the true costs of end-to-end digital transactions, customer demand and service fulfilment, enabling more efficient and effective service delivery, insight to prioritise investment where it is most needed, and a better experience for customers. The problem How much does a telephone call cost compared to an…

March 18, 2025
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The Dos & Don’ts of migrating data to the cloud

From legacy systems to digital de-railing, Paul lays out the dos and don’ts of data migration.

May 19, 2021
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