Strategy & transformation

7 key trends in customer contact management in local government

Achieving great customer experience is challenging in local government. But it is possible to improve the experience.

November 9, 2018
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To survive the next decade local government needs to collaborate for growth

Against a backdrop of continuing funding constraints, increasing demand and raised customer expectations we believe local authorities need to take action now. We have identified four key interventions to ensure survival in the next decade.

October 2, 2018
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City regeneration conference 2016

Our Director, Andy Pack, spoke at the City Regeneration 2016 conference. Watch the video here.

November 14, 2016
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