This week, we held a virtual discussion group with some senior local government clients to explore how they have been supporting their staff through this period.
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We are so proud to have been included in the Financial Times UK’s Leading Management Consultants 2020 list.
Achieving great customer experience is challenging in local government. But it is possible to improve the experience.
Against a backdrop of continuing funding constraints, increasing demand and raised customer expectations we believe local authorities need to take action now. We have identified four key interventions to ensure survival in the next decade.
Our Director, Andy Pack, spoke at the City Regeneration 2016 conference. Watch the video here.